A team of professionals at your service.
Experts at your service
Customer support engineers are committed to listening. We never leave a call unanswered.
Your sites and logistics teams are an essential link in your value chain. That's why we offer you à la carte customer support. Our experts are available 7 days a week, 24 hours a day, to intervene on all deployed solutions, including the most complex mechanized warehouses.
Our customer service team is on hand to diagnose, monitor and take charge of any interventions required to keep your operations running smoothly. Our commitment is based on the quality with which our support engineers listen to you and handle your calls. Our aim is to identify the problem and provide a rapid, effective response.
We offer our customers a preventive maintenance service: our team analyzes BEXT's logs and event logs in search of any anomalies. For certain database technologies, we can also perform certain operating actions to ensure optimal application performance. These interventions significantly reduce the risk of incidents and boost the ROI of our solutions.
A team of experts is on hand to provide you with technical assistance and to diagnose, monitor and handle your requests.
We set up a TMA service to ensure the smooth running of our software by carrying out any necessary updates. Corrective requests are opened directly by customers. Infflux then carries out a qualification and the confirmed anomaly is the subject of a corrective and a test campaign. After validation by the customer, the patch is deployed in production
Customer service is at the heart of our concerns. We are constantly striving to improve the robustness of our systems, and work with our customers to build maintenance programs that are as close as possible to their needs.
This project, a real human adventure, really mobilized our employees.
Antoine RoucouleDirector - Durand Production
We have improved the performance of our logistics and gained in agility.
Olivier Perche
Director of Operations - CMP
The BEXT solution fits in perfectly with our strategy of offering our customers a tailor-made logistics solution.
Claude Soumet
Logistics Director - Denjean Logistique
INFFLUX works with us to ensure that our organization and processes are as efficient as possible.
François-Xavier Boisramé
Logistics Director - Djeco
The BEXT solution ensures traceability of all our operations, as well as information feedback via EDI, as requested by our customers.
Lucien Pitiot
Wine and Spirits Logistics Manager - Gamba andamp; Rota
| Indicators | Value |
|---|---|
| Median response time | 1 hour |
| Median time to resolution | 1 day |
Customer support is provided from our head office in Vincennes, France, by Infflux engineers who are highly trained in all our software products
The support department can be reached by telephone, e-mail or extranet, depending on the contractual terms and conditions.
