A high-performance process for optimum results
The key point: identification of return parcels
Each return parcel is uniquely identified in real time, making data entry more reliable and optimized.
The aim of the item recognition stage is to declare the detailed content (item, quantity, quality, batch, dlv, etc.) of each single or multi-reference return parcel. As a last resort, it is during this phase that the customer is identified.
There are two possible scenarios: either the return is announced, in which case a check is carried out with the expected item; or the return is carried out blindly with different levels of control (item known and accepted on return, authorized customer, etc.).
Items are sorted and grouped into storage media (bins, rolls, etc.) according to their destination: repair, manufacturer's return, destruction, return to stock, refusal, etc. The destination is determined on the one hand on the basis of the physical condition of the goods, and on the other hand according to the article and customer settings.
Sorting can be carried out either manually (fixed station, radio terminals) or by controlled automated systems. For example, with a sorter: sorting information is communicated to the sorter, which in turn reports on operations to dispatch items into storage bins. Another example with a put to light system: items are grouped by destination in storage bins, and their location is indicated by an indicator light.
Exchanges with the various information systems take place throughout the process. Upstream, parameter elements (item and customer) are transmitted by the sales management system. Expected returns are announced by the sales management system and/or by the carriers responsible for routing the goods. During and at the end of the process, sales management receives progress reports for customer information and credit notes.
Items waiting to be placed in bins are controlled and stored in real time using a radio terminal.
This project, a real human adventure, really mobilized our employees.
Antoine RoucouleDirector - Durand Production
We have improved the performance of our logistics and gained in agility.
Olivier Perche
Director of Operations - CMP
The BEXT solution fits in perfectly with our strategy of offering our customers a tailor-made logistics solution.
Claude Soumet
Logistics Director - Denjean Logistique
INFFLUX works with us to ensure that our organization and processes are as efficient as possible.
François-Xavier Boisramé
Logistics Director - Djeco
The BEXT solution ensures traceability of all our operations, as well as information feedback via EDI, as requested by our customers.
Lucien Pitiot
Wine and Spirits Logistics Manager - Gamba andamp; Rota
Through customer case studies, discover how our logistics software has responded to problems encountered in the field.
The Returns Management module already works with the main ERP systems on the market (SAP, SAGE X3, MS AX, etc.)
